Orders

Useful information about the ordering process

Business customers

Our offer is aimed exclusively at business customers. A sale to private customers is not possible.

Online articles

If you do not find articles in our online shop, you can also enter products / product codes in the comment box at the end of the ordering process. Of course, articles that you know, e.g. from our catalogues or have already ordered, are normally still available for you.

Catalogue numbers, packaging units, discount

Please specify only the number of desired packaging units in the order forms under quantity. Please never specify the contents of the packaging!

A product can appear under several catalogue numbers. These are usually different packaging units. Larger packaging units are already discounted in this case.

Minimum order value

If the total value of goods is less than 25,00€ (net) it is generally not to be expected that Science Services will accept the order. We ask you to please expand your order above the minimum order value of 25,00€.

Return/Cancellation

For cancellations, we nd to charge a re-stocking fee of 10 % of the value of the goods. Only products in original packaging and as good as new condition are taken back. For products subject to special storage, chemicals and custom-made products withdrawal is excluded.

Damage/defects

Obvious defects or transport damage must be notified in writing immediately, no later than three days after receipt of the goods. Hidden defects must be reported immediately after discovery, but no later than 12 months after receipt of the goods.

Business customers

Our offer is aimed exclusively at business customers.

GENERAL TERMS AND CONDITIONS

You can find our terms and conditions at www.ScienceServices.de/general-terms-and-conditions